How do I report vandalism, graffiti, or other problems in a park?
To report maintenance problems in a park, please call the Parks Department at (847) 669-3180 ext. 330 In the case of emergency safety and/or repair issues found during non-business hours, please contact the Huntley Police Department by calling the non-emergency number (847) 669-2141 or 911.
back to top
Can I walk my dog in the park?
Yes, as long as at all times your dog is on a leash no longer than 8' in length. Dogs are not allowed in playground areas, except for service animals.
back to top
How can I reach the Park District?
Huntley Park District
12015 Mill Street
Huntley, IL 60142
(847)669-3180
Fax: (847)669-2896
Email: info@huntleyparks.org
back to top
Are small portable gas grills allowed in: parks, recreation areas, outdoor sports fields and/or adjacent parking lots?
The park district does not have any policies or procedures regarding gas grills. However, it is strongly suggested that a gas grill not be used in parking lots.
Unlike professional sporting venues where parking lots are static, parking lots at local park sites have much more traffic due to the turnover of games.
back to top
Is there WIFI available for meetings at the Rec Center?
Yes, those who host meetings at the REC Center may access our guest WiFi.
back to top
How do I prove residency?
In order to register for a program at a resident rate you must provide proof of residency. The Park District accepts a driver’s license or state ID. If you do not have either, two of the following must be provided: telephone bill (cell phone bills will not be accepted), voters registration card, vehicle registration card, current apt lease, current mortgage statement, utility bill (electric, gas, or water), as proof of residency.
back to top
What hours is the Park District registration desk open?
Registration for Park District programs is available 24 hours 7 days a week through Web Trac. Hours for in person registration or information via phone are:
Registration Office Hours are:
- Monday – Thursday 7:30a-7:30p
- Friday 7:30a-5:00p
- Saturday 9:00a-1:00p
- Sunday CLOSED
back to top
How do I cancel or transfer to another program?
Program cancellations and transfers can only be processed by Park District Staff. To cancel a registration the Park District must be contacted in a timely manner and a refund request form must be completed for a refund to be considered. Completing a refund request form does not guarantee a refund. No refunds will be considered once a program has concluded.
back to top
When can we expect the new program guides?
The program guide comes out based on the following schedule:
- Winter/Spring - last week in November
- Summer - first week in April
- Fall - last week in July
Registration for both residents and non- residents begin when you receive your new brochure.
back to top
Can I bring outside food and beverages to the pool?
Outside food and beverages are permitted under the following guidelines:
- Coolers are allowed and must be checked by SRB staff before entry
- All food must be kept off the main pool deck
- No glass containers or bottles
- No Alcohol
back to top
Do I need a bathing suit to swim in the pool?
The Illinois Department of Public Health requires anyone in the water to have a lined bathing suit on at all times. Leotards, board shorts, athletic shorts, or underwear are not considered bathing suits.
back to top
Are non-swimmers required to pay to come to the pool?
Anyone who enters the facility is required to pay the entry fee. The pool offers a variety of non-aquatic amenities such as a sand play area, a concession stand, and grass areas. Even those not swimming must pay the admission.
back to top
Are there certified lifeguards at the pool?
Stingray Bay is always supervised by lifeguards during scheduled hours. All lifeguards are certified through the Starfish Aquatic Institute.
back to top
Are refunds given for inclement weather?
Stingray Bay will close for cold weather, thunder, lightning, severe weather, or the imminent threat of severe weather. In any of these situations refunds are not given for weather regardless of the amount of time in the facility before closing.
back to top
Are non-toilet-trained children allowed in the water?
Non-toilet-trained and recently toilet-trained children are allowed to swim, but must have all of the following:
- Aqua diapers
- Rubber pants
Disposable diapers, such as Little Huggies, are only allowed if they are covered by the tight fitting aqua diaper. Aqua diapers are reusable and sold at the pool. In the event of an accident in the pool, the water must be cleared for 30 minutes. Please help to keep the pool open by ensuring all non-potty-trained and recently potty-trained children are wearing all the items listed above.
back to top
Can you wear life jackets in the pool?
US Coast Guard approved life jackets are allowed. The park district has a limited number available for use at no charge with secured ID.
back to top
Are there scheduled safety breaks?
Safety breaks will be announced at designated times. Adults and adults with infants who cannot walk on their own will be allowed in the water during safety breaks. Children must be held at all times. Slides are only open to adults during safety breaks.
back to top
What is the pool capacity and what happens when it is reached?
The capacity for Stingray Bay is 977 guests. Once that number is reached, staff will allow one person to enter for every one person that leaves in order to maintain a safe and enjoyable environment for all of our guests.
back to top
Is the pool heated?
The pool is heated by the environment as well as a boiler. Staff strives to keep to water at 81o, as the optimal temperature. The temperature of the water varies based on the environmental conditions.
back to top
Can you tell me at what air temperature the pool will close. Thank you.
back to top
What are the Fitness Center hours at the REC Center?
- Monday – Thursday 5:30A-9:00P
- Friday 5:30A-7:30P
- Saturday & Sunday 7:00A-1:00P
back to top
Is alcohol allowed at the REC Center?
Alcohol is not permitted in or on Park District property. If found violating this rule, the offender will be asked to leave the community center and park area.
back to top
How much is it to rent a room at the REC Center?
The hourly rate is based upon residency, the amount of people you are looking to accommodate, and the room in which you are interested in renting. For more information email: staci@huntleyparks.org.
back to top
Is there someone present at the community center to help the day of the rental?
A Building Supervisor will be available throughout the duration of the rental. They are scheduled for supervisory duties and to monitor the facility and make sure everything pre-arranged is provided.
back to top
Is decorating allowed?
Renters may decorate but may not use confetti, silly string, or open flames (Sterno may be used to heat food). Any permitted decorations must be removed by the renter without adversely affecting the facility.
back to top
How many tables and chairs are available?
The amount of tables and chairs that are setup is determined by the approximate headcount stated on the contract.
back to top
What are the health and safety guidelines for 2020?
Huntley Park District is committed to providing a safe and enjoyable experience to all campers. 2020 is a different year for sure but we are in tune with all applicable health and safety guidelines and you can see the full list of them on our In-Person Summer Camp Page.
back to top
Are you doing any health screenings for campers or staff?
Huntley Park District has provided a Health Screening to all employees and participants. Both employees and participants are required to review, understand, and if COVID-19 symptoms exist they are to stay home.
You can view the Health Screening which is to be self-administered by staff and by participants (or by their parent/guardian).
Additionally, we do have a designated space for those that may develop symptoms of COVID-19 during the course for the day where they can be isolated, yet supervised appropriately by staff, until parents arrive.
back to top
What are the drop off and pick up procedures for 2020?
Drop off and pick up procedures will be different this year and you can see the full procedure HERE. Additionally, before attending any Huntley Park District activity, and until further notice, all participants must be aware of the Health Screening and Self-Check requirements before attending.
back to top
What if my child needs to be absent from camp?
We are required to keep detailed attendance and when children are not present a parent should report the absence and the reason why. For any absences due to camp please call the Summer Camp Absentee Line at (847) 515-2965 no later than 9:00a the day of camp.
After the short recording, please the following information:
- Your first and last name?
- Your child or children’s first and last names?
- What camp they are in?
- What is the reason for the absence that day?
Once drop-off for the day is conducted and a child is absent and a call wasn’t received, a person will contact you to confirm their absence and the reason.
back to top
How do I submit information about my child after registering?
When you registered you received an email receipt from the Huntley Park District. That receipt contains important information in addition to the receipt. That will be an email with an attached pdf receipt and instructions on how to create an ePact Account.
ePact is a system we use to track medical, allergy, special need, and other important information about each participant. It is also the way we administer authorized pick ups for each child. Only users (parents/guardians) have access to your account information and only the users can add authorized pickup persons. If you are having trouble with your ePact account please contact our office at (847) 669-3180 x. 1. ePact also provides a phone number for support on their site.
back to top
What is the cancellation procedure?
All cancellations must be made in writing. No verbal cancellations will be accepted. Refunds will only be given to those cancellations made at least 2 weeks prior to session start date. (Camp fee minus $25 deposit=refund)
Campers will NOT be allowed to attend Monday if camp payments are not current.
For Summer 2020 additional health restrictions will be in place related to the COVID-19 pandemic. Any cancellations or refunds as result COVID-19 related situations can be refunded only with a doctor's note.
back to top
Do we register by grade or by age?
Registration is based on the grade your child will be entering in the fall of that year. Our system recognizes this based on the age as of September 1 of that year, which is the same date the school uses for determining grade eligibility.
If you have a child that is an exception to this for any reason, please contact our office as our online system will not recognize this exception. We will work with you on a solution that is best for all parties.
back to top
Does my child need to be potty-trained?
Yes.
back to top
When does registration begin?
Registration begins on Wednesday, June 17 at 8:00a and closes two weeks prior to camp starting, or when the camp becomes full. Registration can be done online. For more information on how to register online please visit our Online Registration Portal.
back to top
What is the payment process?
There is a $25.00 non-refundable deposit per week due at time of registration (The $25.00 will be used towards the balance due on each session.)
The payment of the remaining balance will be auto debited from a credit, debit, or ACH account on the Tuesday before each camp session begins. Unless paying IN FULL, all camp registrations REQUIRE an automatic payment method on file. If you wish to pay by check or cash, you still must have a valid automatic payment method on file, but you can pre-pay in person at the Huntley Park District before the Tuesday before camp starts. Your payments and the credit card on file must be kept current. If not kept current, your child's fee may not be paid on time and you may possibly forfeit their spot in camp.
Because of the health and safety precautions we are taking this summer, if you child is sick or possibly sick due to COVID-19 we are happy to refund you any unused portion of camp with a medical note.
back to top
Can I use multiple payment methods?
Registrations must have one payment method. We are unable to take multiple payment methods for each registration.
back to top
Can I pre-pay for camp?
If you wish to pre-pay for the camp you may do so at our main office before the automatic payment hits the Tuesday before each camp session begins. A valid credit card or ACH must be on file in case you do not pre-pay on-time.
back to top
What if my payment declines?
Any payments that are declined or returned may be assessed a $25 fee. We make the final payment date 7 days before camp begins to give all parties time to workout payment situations before that camp session begins to avoid cancellation from camp.
back to top
What happens if we have a planned vacation/illness/holiday/or behavior issue, causing my child miss camp?
We are unable to prorate fees for days missed due to illness, vacation, holidays or behavior suspensions. Please see cancellation policies for Summer 2020.
back to top
Are there special rates for my child to attend less than 5 days?
Huntley Park District provides pricing for full 5 day a week camp only.
back to top