FAQ Categories

GENERAL FAQS

REGISTRATION

PRESCHOOL

STINGRAY BAY & SWIMMING

REC CENTER & ROOM RENTALS

GOLF

TEEN DANCES

2020 SUMMER CAMP

Questions & Answers

GENERAL FAQS

How do I report vandalism, graffiti, or other problems in a park?

To report maintenance problems in a park, please call the Parks Department at (847) 669-3180 ext. 330  In the case of emergency safety and/or repair issues found during non-business hours, please contact the Huntley Police Department by calling the non-emergency number (847) 669-2141 or 911.

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Can I walk my dog in the park?

Yes, as long as at all times your dog is on a leash no longer than 8' in length. Dogs are not allowed in playground areas, except for service animals.

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How can I reach the Park District?

Huntley Park District
12015 Mill Street
Huntley, IL 60142
(847)669-3180
Fax: (847)669-2896
Emailinfo@huntleyparks.org

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Are small portable gas grills allowed in: parks, recreation areas, outdoor sports fields and/or adjacent parking lots?

The park district does not have any policies or procedures regarding gas grills. However, it is strongly suggested that a gas grill not be used in parking lots.

Unlike professional sporting venues where parking lots are static, parking lots at local park sites have much more traffic due to the turnover of games.

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Is there WIFI available for meetings at the Rec Center?

Yes, those who host meetings at the REC Center may access our guest WiFi.

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REGISTRATION

How do I prove residency?

In order to register for a program at a resident rate you must provide proof of residency. The Park District accepts a driver’s license or state ID. If you do not have either, two of the following must be provided: telephone bill (cell phone bills will not be accepted), voters registration card, vehicle registration card, current apt lease, current mortgage statement, utility bill (electric, gas, or water), as proof of residency.

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What hours is the Park District registration desk open?

Registration for Park District programs is available 24 hours 7 days a week through Web Trac. Hours for in person registration or information via phone are:

Registration Office Hours are:

  • Monday – Thursday     7:30a-7:30p
  • Friday                              7:30a-5:00p
  • Saturday                         9:00a-1:00p
  • Sunday                           CLOSED

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How do I cancel or transfer to another program?

Program cancellations and transfers can only be processed by Park District Staff. To cancel a registration the Park District must be contacted in a timely manner and a refund request form must be completed for a refund to be considered. Completing a refund request form does not guarantee a refund. No refunds will be considered once a program has concluded.

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When can we expect the new program guides?

The program guide comes out based on the following schedule:

  • Winter/Spring - last week in November
  • Summer - first week in April
  • Fall - last week in July

Registration for both residents and non- residents begin when you receive your new brochure.

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PRESCHOOL

Do you have a tax ID number?

Yes, Huntley Park District Federal Employer Identification Number (FEIN) is: 36-2614811

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Does my child need to be potty-trained to attend Preschool?

Yes, children must be toilet-trained by the first day of school. No pull-ups are allowed.

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STINGRAY BAY & SWIMMING

Can I bring outside food and beverages to the pool?

Outside food and beverages are permitted under the following guidelines:

  • Coolers are allowed and must be checked by SRB staff before entry
  • All food must be kept off the main pool deck
  • No glass containers or bottles
  • No Alcohol 

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Do I need a bathing suit to swim in the pool?

The Illinois Department of Public Health requires anyone in the water to have a lined bathing suit on at all times.  Leotards, board shorts, athletic shorts, or underwear are not considered bathing suits.

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Are non-swimmers required to pay to come to the pool?

Anyone who enters the facility is required to pay the entry fee.  The pool offers a variety of non-aquatic amenities such as a sand play area, a concession stand, and grass areas.  Even those not swimming must pay the admission.

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Are there certified lifeguards at the pool?

Stingray Bay is always supervised by lifeguards during scheduled hours.  All lifeguards are certified through the Starfish Aquatic Institute. 

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Are refunds given for inclement weather?

Stingray Bay will close for cold weather, thunder, lightning, severe weather, or the imminent threat of severe weather.  In any of these situations refunds are not given for weather regardless of the amount of time in the facility before closing.

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Are non-toilet-trained children allowed in the water?

Non-toilet-trained and recently toilet-trained children are allowed to swim, but must have all of the following:

  • Aqua diapers
  • Rubber pants

Disposable diapers, such as Little Huggies, are only allowed if they are covered by the tight fitting aqua diaper. Aqua diapers are reusable and sold at the pool.  In the event of an accident in the pool, the water must be cleared for 30 minutes.  Please help to keep the pool open by ensuring all non-potty-trained and recently potty-trained children are wearing all the items listed above.

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Can you wear life jackets in the pool?

US Coast Guard approved life jackets are allowed. The park district has a limited number available for use at no charge with secured ID.

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Are there scheduled safety breaks?

Safety breaks will be announced at designated times. Adults and adults with infants who cannot walk on their own will be allowed in the water during safety breaks. Children must be held at all times. Slides are only open to adults during safety breaks.

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What is the pool capacity and what happens when it is reached?

The capacity for Stingray Bay is 977 guests.  Once that number is reached, staff will allow one person to enter for every one person that leaves in order to maintain a safe and enjoyable environment for all of our guests.

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Is the pool heated?

The pool is heated by the environment as well as a boiler.  Staff strives to keep to water at 81o, as the optimal temperature. The temperature of the water varies based on the environmental conditions.

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Can you tell me at what air temperature the pool will close. Thank you.

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REC CENTER & ROOM RENTALS

What are the Fitness Center hours at the REC Center?

  • Monday – Thursday 5:30A-9:00P
  • Friday 5:30A-7:30P
  • Saturday & Sunday 7:00A-1:00P

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Is alcohol allowed at the REC Center?

Alcohol is not permitted in or on Park District property. If found violating this rule, the offender will be asked to leave the community center and park area.

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How much is it to rent a room at the REC Center?

The hourly rate is based upon residency, the amount of people you are looking to accommodate, and the room in which you are interested in renting. For more information email: staci@huntleyparks.org

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Is there someone present at the community center to help the day of the rental?

A Building Supervisor will be available throughout the duration of the rental. They are scheduled for supervisory duties and to monitor the facility and make sure everything pre-arranged is provided. 

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Is decorating allowed?

Renters may decorate but may not use confetti, silly string, or open flames (Sterno may be used to heat food). Any permitted decorations must be removed by the renter without adversely affecting the facility.

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How many tables and chairs are available?

The amount of tables and chairs that are setup is determined by the approximate headcount stated on the contract. 

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GOLF

When is the Golf Course Open?

The hours are adjusted seasonally based on weather.  For the most up to date information about golfing at Pinecrest Golf Club, please see their website at https://www.pinecresthuntley.com/

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TEEN DANCES

Frequently Asked Questions About Dances

What are the ages for dances?

Ages for participants range from 5th-8th grade. Be sure to check the details of each individual dance for the age range of that event!

When do I need to register by?

The deadline to register for every teen dance is two days prior to the event or when maximum registration is met.

If you are unable to register in advance, you may pay at the door for a higher admissions rate.

Can parents attend?

Parents are not allowed past the lobby of a Teen Dance event. Dances are meant to provide much desired independence for adolescents in a fun, safe environment. Supervision will be provided by HPD staff and selected volunteers.

Are there chaperones for the event?

Paid staff members with background checks and selected volunteers will chaperone Teen Dance events.

Will there be refreshments available?

Concessions will be available for participants to purchase.

Some concessions items include: soda, Gatorade, water, chips, and candy. Items range in price from $1-$2.

On certain occasions, Kona Ice will be available at Teen Dances.

Does my child have to dress according to the theme of the dance?

Themes are meant to get participants involved. They are encouraged, but are in no way required.

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2020 SUMMER CAMP

What are the health and safety guidelines for 2020?

Huntley Park District is committed to providing a safe and enjoyable experience to all campers.  2020 is a different year for sure but we are in tune with all applicable health and safety guidelines and you can see the full list of them on our In-Person Summer Camp Page.

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Are you doing any health screenings for campers or staff?

Huntley Park District has provided a Health Screening to all employees and participants.  Both employees and participants are required to review, understand, and if COVID-19 symptoms exist they are to stay home.

You can view the Health Screening which is to be self-administered by staff and by participants (or by their parent/guardian).

Additionally, we do have a designated space for those that may develop symptoms of COVID-19 during the course for the day where they can be isolated, yet supervised appropriately by staff, until parents arrive.

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What are the drop off and pick up procedures for 2020?

Drop off and pick up procedures will be different this year and you can see the full procedure HERE.  Additionally, before attending any Huntley Park District activity, and until further notice, all participants must be aware of the Health Screening and Self-Check requirements before attending.

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What if my child needs to be absent from camp?

We are required to keep detailed attendance and when children are not present a parent should report the absence and the reason why.  For any absences due to camp please call the Summer Camp Absentee Line at (847) 515-2965 no later than 9:00a the day of camp.

After the short recording, please the following information:

  1. Your first and last name?
  2. Your child or children’s first and last names?
  3. What camp they are in?
  4. What is the reason for the absence that day?

Once drop-off for the day is conducted and a child is absent and a call wasn’t received, a person will contact you to confirm their absence and the reason.

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How do I submit information about my child after registering?

When you registered you received an email receipt from the Huntley Park District.  That receipt contains important information in addition to the receipt.  That will be an email with an attached pdf receipt and instructions on how to create an ePact Account.

ePact is a system we use to track medical, allergy, special need, and other important information about each participant.  It is also the way we administer authorized pick ups for each child.  Only users (parents/guardians) have access to your account information and only the users can add authorized pickup persons.  If you are having trouble with your ePact account please contact our office at (847) 669-3180 x. 1.  ePact also provides a phone number for support on their site.

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What is the cancellation procedure?

All cancellations must be made in writing. No verbal cancellations will be accepted. Refunds will only be given to those cancellations made at least 2 weeks prior to session start date. (Camp fee minus $25 deposit=refund)

Campers will NOT be allowed to attend Monday if camp payments are not current.

For Summer 2020 additional health restrictions will be in place related to the COVID-19 pandemic.  Any cancellations or refunds as result COVID-19 related situations can be refunded only with a doctor's note.

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Do we register by grade or by age?

Registration is based on the grade your child will be entering in the fall of that year.  Our system recognizes this based on the age as of September 1 of that year, which is the same date the school uses for determining grade eligibility. 

If you have a child that is an exception to this for any reason, please contact our office as our online system will not recognize this exception.  We will work with you on a solution that is best for all parties.

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Does my child need to be potty-trained?

Yes.

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When does registration begin?

Registration begins on Wednesday, June 17 at 8:00a and closes two weeks prior to camp starting, or when the camp becomes full. Registration can be done online. For more information on how to register online please visit our Online Registration Portal

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What is the payment process?

There is a $25.00 non-refundable deposit per week due at time of registration (The $25.00 will be used towards the balance due on each session.)

The payment of the remaining balance will be auto debited from a credit, debit, or ACH account on the Tuesday before each camp session begins. Unless paying IN FULL, all camp registrations REQUIRE an automatic payment method on file.  If you wish to pay by check or cash, you still must have a valid automatic payment method on file, but you can pre-pay in person at the Huntley Park District before the Tuesday before camp starts.  Your payments and the credit card on file must be kept current. If not kept current, your child's fee may not be paid on time and you may possibly forfeit their spot in camp. 

Because of the health and safety precautions we are taking this summer, if you child is sick or possibly sick due to COVID-19 we are happy to refund you any unused portion of camp with a medical note.

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Can I use multiple payment methods?

Registrations must have one payment method.  We are unable to take multiple payment methods for each registration. 

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Can I pre-pay for camp?

If you wish to pre-pay for the camp you may do so at our main office before the automatic payment hits the Tuesday before each camp session begins.  A valid credit card or ACH must be on file in case you do not pre-pay on-time. 

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What if my payment declines?

Any payments that are declined or returned may be assessed a $25 fee.  We make the final payment date 7 days before camp begins to give all parties time to workout payment situations before that camp session begins to avoid cancellation from camp.

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What happens if we have a planned vacation/illness/holiday/or behavior issue, causing my child miss camp?

We are unable to prorate fees for days missed due to illness, vacation, holidays or behavior suspensions.  Please see cancellation policies for Summer 2020.

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Are there special rates for my child to attend less than 5 days?

Huntley Park District provides pricing for full 5 day a week camp only.

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